Terms & Conditions

IMPORTANT NOTICE

Our Shipping Policy, Return Policy, and Privacy Policy are all included in our Terms and Conditions.

Our tools are designed specifically for trained professionals in the plumbing and sewer cleaning industry. By purchasing from zewer-tools.com, you confirm that:

• You have the necessary skills and training to operate the equipment safely.
• You understand and accept full responsibility for the safe use of the products.
  

Zewer Tools is not liable for any injuries or damages resulting from improper use or operation by individuals without adequate training or who are impaired in a way that compromises safety.

OVERVIEW

This website is operated by Zewer Tools Sales EU OY. By accessing or purchasing through zewer-tools.com, you agree to comply with these Terms of Service. These Terms apply to all users, including customers, vendors, and browsers.

We reserve the right to update or change these Terms at any time. When changes are made, we will update the revision date on this page. If the changes are significant, we will notify users via a prominent notice on our website or email where applicable. Continued use of the website after changes are posted constitutes acceptance of those changes.

1. EU CONSUMER RIGHTS

We comply with EU consumer law, including the 14-day right of withdrawal for distance purchases.

To exercise your right of withdrawal, please email us at office@zewer-tools.com within 14 days of receiving your order. You do not need to provide a reason. Returned products must be in a condition suitable for resale — unused, clean, and with original packaging wherever possible. You may handle the product to inspect it, as you would in a retail store. You are responsible for return shipping costs unless the return is due to a defect or error on our part.

Legal Guarantee of Conformity

All products sold to EU consumers are covered by a 2-year legal guarantee under EU law. This guarantee ensures the product conforms to the contract and functions as described.

This does not cover normal wear and tear, improper use, or consumable depletion due to standard usage. If a product is found to be defective within two years from delivery due to a fault present at the time of purchase, we will repair, replace, or refund it at no cost to the customer.

2. PAYMENT TERMS

All prices are shown in EUR and the VAT is calculated at the checkout unless otherwise specified. Payments are processed securely via Stripe. No full credit card details are stored on our servers.

3. LIMITATION OF LIABILITY

Our products and services are provided “as is.” This does not limit your statutory rights under EU law, including your right to receive products that conform to the contract. We accept liability for damages caused by intent, gross negligence, or personal injury. This includes any liability that cannot be excluded under applicable EU consumer laws. For other cases, our liability is limited to the amount paid by the customer for the product.

4. PRODUCT USAGE

You agree not to misuse our products. You are responsible for ensuring that products are suitable and safe for your intended use. Tools must only be used by trained professionals.

5. ACCURACY OF INFORMATION

We strive for accuracy but do not guarantee that product descriptions, pricing, or other content is complete or error-free.

6. INTELLECTUAL PROPERTY

All content on this website, including images, logos, text, and product designs, is owned or licensed by Zewer Tools Sales EU OY. Unauthorized use is prohibited.

7. INDEMNIFICATION

You agree to indemnify Zewer Tools Sales EU OY and its representatives from any claim or demand due to your breach of these Terms or violation of any law or third-party rights.

8. GOVERNING LAW

These Terms are governed by the laws of Finland and the European Union. Disputes will be handled by the courts of Finland, unless otherwise required under EU consumer law.

Dispute Resolution

If you have a dispute with us, we encourage you to contact us first at office@zewer-tools.com. If the issue remains unresolved, you may use the EU’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Statutory Rights

Nothing in these Terms of Service shall limit or override your statutory rights under EU or Finnish consumer protection laws.

9. COOKIES AND CONSENT

Our website uses both essential and non-essential cookies. Non-essential cookies, such as those from Google Analytics and Meta Pixel, are only activated after you provide explicit consent via our cookie banner.

You can manage or withdraw your consent at any time by adjusting your preferences in the cookie banner or changing your browser settings.

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and regulatory obligations.

• Order and invoice records are kept for up to 7 years for tax compliance.
• Account and communication data is kept for as long as you maintain a customer relationship with us, and up to 2 years after your last interaction.
• Marketing email consent records are retained until you unsubscribe or request deletion.

11. LEGAL BASIS FOR PROCESSING

We process personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent – for marketing emails and optional cookies.
• Contractual necessity – to fulfill and manage your orders.
• Legal obligation – for compliance with accounting, tax, and consumer protection laws.
• Legitimate interests – to operate and improve our services, prevent fraud, and protect our business, provided your rights do not override these interests.

12. THIRD-PARTY DATA PROCESSORS

We work with trusted third-party service providers who process personal data on our behalf for specific business purposes, including:

• Stripe – Payment processing (billing and card transaction information)
• Google Analytics – Website usage and traffic behavior (aggregated and anonymized where possible)
• Meta (Facebook Pixel) – Conversion tracking and ad campaign performance

These processors are bound by contractual obligations to handle your data securely and in compliance with GDPR.

13. EXERCISING YOUR DATA RIGHTS

To exercise any of your rights under GDPR, such as requesting access, correction, deletion, or data portability, please contact us at office@zewer-tools.com.

We may require proof of identity to verify the request. We aim to respond within 30 days, as required by GDPR. If your request is complex or if we are processing multiple requests, we may extend this by up to 60 days, but we will inform you in advance.

14. RIGHT TO LODGE A COMPLAINT

If you believe your personal data has been handled improperly, you have the right to lodge a complaint with a data protection authority.

In Finland, the supervisory authority is the Office of the Data Protection Ombudsman: https://tietosuoja.fi/en/
Email: tietosuoja@om.fi

15. DATA PROTECTION CONTACT

We do not process sensitive categories of data and are not required to appoint a formal Data Protection Officer. However, if you have any privacy-related questions or concerns, please contact us at:

Email: office@zewer-tools.com
Subject Line: Data Protection Inquiry

16. CONTACT

Company: Zewer Tools Sales EU OY
Website: zewer-tools.com
Email: office@zewer-tools.com
Address: Ansiotie 4, 21500 Piikkiö. Finland