Return Policy

At zewer-tools.com, we want you to be satisfied with your purchase. Our 30-day return policy makes it easy to get things resolved.

Returns

You can request a return within 30 days of receiving your delivery, as confirmed by the courier’s tracking information. To qualify:

• The tools must be unused and in the same condition as they were when delivered.
• You must provide proof of purchase (receipt or invoice).

How to return:

1. Email us at office@zewer-tools.com for approval.
2. Once approved, we’ll send you a return label and instructions.

Return Address:
Attn: Jerome Gray
Ansiotie 4, 21500 Piikkiö. Finland

Damaged, Defective, or Incorrect Items

Check your order as soon as it arrives. If anything is damaged, defective, or incorrect, email us immediately at office@zewer-tools.com, and we’ll fix it quickly.

If something is missing, please notify us within 7 days of receiving your order:

1. Send us photo or video proof of what you received.
2. We’ll check our records and shipping footage.

• If we confirm it’s missing or damaged due to a manufacturing defect, we’ll send a replacement right away at no additional cost to you.
• If our records show it shipped correctly and no manufacturing defect is found, we’ll help you file a claim with the courier.

Non-Returnable Items & Defects

We cannot accept returns for used items, except for manufacturing defects like:

• Blocked set screw threads
• Loose welds on chain hubs or metal tips
• Missing hard metal tips

Due to the consumable nature of our tools, they are not expected to last two years under normal use. However, if a manufacturing defect is present at the time of delivery, your rights under the EU’s 2-year legal guarantee of conformity still apply.

Not considered defects:

• Normal shaft shrinkage during first use
• Damaged sleeves (unless unused and defective)
• Kinked shafts from torque limiter failure

Exchanges

Need a different item? Email us at office@zewer-tools.com. We’ll provide a return label and arrange pickup. Once we receive and inspect the item, we’ll ship the correct one.

Exchange conditions:

• The tools must be unused and undamaged.
• The customer is responsible for the original shipping cost, the return shipping cost, and the cost to send out the replacement item.
• The only exception is if the product is damaged or missing due to a confirmed manufacturing defect or fulfillment error, in which case all shipping costs will be covered by us.
• Price differences will be adjusted accordingly.

If the new tools cost more, we will send a payment link. If they cost less, we will issue a refund or create a coupon code for the difference.

Note: Return shipping may cost more due to courier collection fees. Whenever possible, we recommend dropping off the package at your nearest courier drop-off location.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to complete the transfer.

Possible deductions:

• Original shipping cost
• Return shipping cost
• Shipping cost to send a replacement (if applicable)
• Customs or reimport fees (where applicable)

If your refund doesn’t arrive within 15 business days, email us at office@zewer-tools.com so we can assist.

This policy complies with EU consumer protection regulations, including the right of withdrawal within 14 days for distance purchases.

Company: Zewer Tools Sales EU OY